Here are some of the frequently ask questions.

• What is the standard spacing ? The standard spacing for installation with uncoupling membrane is 3 slots and  installing with floor guides it is 4 inches.
• Is the membrane included in the package? No, the membrane is not included in the package because the quantity of the membrane is not equal to the heated area.
• Are all our thermostat GFCI ? Yes
• How long before the product is shipped ? All orders are shipped with express courrier within one working day.
• What is your contact info? You can reach us at 1-855-396-5600 or email us at info@buywarmall.com. We are available to assist you with any questions or help you with your order.
• Do your kits include 2 sensors? Yes, all of our kits include 2 floor sensors. One sensor is located in the big box and one sensor is in the thermostat box under the thermostat.
• Is the 240V more powerfull than the 120V? No, they have the same output
• What is the thickness of the membrane? The membrane is 1/4 Inch or 6mm in thickness.