FAQ

The standard spacing for installation with uncoupling membrane is 3 slots and installing with floor guides it is 4 inches.

You can read the warranty card HERE

Yes, all of our kits include 2 floor sensors. One kit is for back up.

No, the membrane is not included in the package because the quantity of the membrane is not equal to the heated area.

The regular membrane requires adhesive and must dry before installing the heating cable, while the pre-glued membrane allows for immediate installation of the cable. Both types will be adhered, but the pre-glued option simplifies the process by eliminating the wait time for drying.

The membrane is 1/4 Inch or 6mm in thickness.

Yes, All of our thermostat have the GFCI protection.

No

No, just different sizes

We accept the following payment methods: Visa MasterCard,Amex. Apple Pay, Google Pay, Paypal,Sezzle and more

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

You can canceled your order at any time before it is shipped. After it will have to be a return process.

All orders are shipped with express courrier within one working day.

To see your order status, please provide your order details.

We ship all of our orders via express courrier like Purolator, UPS, etc...

You can find all of the documents HERE

You can buy a repair kit HERE

You can reach us at 1-855-396-5600 or email us at info@buywarmall.com. We are available to assist you with any questions or help you with your order. The chat at the bottom right is a great option.