FAQ

The standard spacing for installation with uncoupling membrane is 3 slots and installing with floor guides it is 4 inches.

You can read the warranty card HERE

Yes, all of our kits include 2 floor sensors. One sensor is for back up.

No, the membrane is not included in the package because the quantity of the membrane is not equal to the heated area.

The regular membrane requires adhesive and must dry before installing the heating cable, while the pre-glued membrane allows for immediate installation of the cable. Both types will be adhered, but the pre-glued option simplifies the process by eliminating the wait time for drying.

The membrane is 1/4 Inch or 6mm in thickness.

Yes, All of our thermostat have the GFCI protection.

No

No, just different sizes

No you can only install engineering wood

We accept the following payment methods: Visa MasterCard,Amex. Apple Pay, Google Pay, Paypal,Sezzle and more

We have a 30 day return policy. The package must be intact and the cable still on the spool.

You can canceled your order at any time before it is shipped. After it will have to be a return process.

All orders are shipped with express courrier within one working day.

After your order is shipped you will receive a tracking number via email. If you do not see the tracking in your inbox please check your spam box. If not please send us a message HERE

We ship all of our orders via express courrier like Purolator, UPS, etc...

You can find all of the documents HERE

You can buy a repair kit HERE

You can reach us at 1-855-396-5600 or email us at info@buywarmall.com. We are available to assist you with any questions or help you with your order. The chat at the bottom right is a great option.